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Document Supply Service

Document Supply Service for the academic community.

About Document Supply

This service was previously known as the Inter-Library Loan service or ILL.
 

Who can use the service
Current staff, students and faculty can use the Document Supply Service to request any material directly related to research or study at the School if it is:

  • not available in the Library's print collection of books and journals
  • not available through the library’s online resources (e-journals, e-books...)

We do not offer this service to Alumni.

Are there any costs for this service?
The service is generally free to current staff, students and faculty. However, there are charges for the following types of requests (staff and faculty only): 

  • Copyright cleared material for course-packs and/or post-to-web. The copyright fee varies depending on the publication.
  • Urgent requests:
    • Electronic – guaranteed 2 hour delivery of a copy £30 +VAT
    • Electronic – guaranteed 24 hour delivery of a copy £20 +VAT

All customers may be charged for the following:

  • Cancellations. If you wish to cancel an order please email document.supply@london.edu.Please note that if the item has already been dispatched the cost of the request will be charged. The full cost varies from £6 to £15 depending on the request type.
  • Renewals. If you wish to renew your loan there is a £5 fee.
  • Non-collection of requests. There will be a £5 fee for any items that are not collected.
  • Overdue or lost items: The cost of lost or overdue items will passed directly to the user. The British Library charges £175 for lost items.